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What is Cisco IP Telephony? Part 1

Unified Communications (UC) combines all forms of business communications into a single, unified system that provides powerful new ways to collaborate. Encompassing several communication systems or...

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What is Cisco IP Telephony? Part 2

Cisco Unified Communications call processing solutions is an IP-based call processing system that is software-based and is the heart of the system that acts as the PBX. The following devices are...

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Achieving Cisco UCM Class of Service with Partitions

Class of Service within Unified Communication Manager (UCM) is a way of controlling which phone numbers a particular device can call. For example, do you want the phone in the lobby to be able to call...

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Achieving Cisco UCM Class of Service with Calling Search Space

Calling Search Spaces (CSS) is the second component defining a class of service, and I like to make an analogy by comparing them to your desk drawer. Remember back when you put all your phone books in...

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